Shipping policy

Dispatch promise

Chamberlain Coffee prepares paid orders in 0-1 business day after payment confirmation. Fulfillment operates Monday-Friday, excluding public holidays. A purchase submitted on a weekend or holiday moves into processing on the following business day.

Transit outlook

Once dispatched, delivery is estimated at 3-5 business days. Combining handling and transit, the normal total estimate is 3-6 business days. Packages are not shipped on Saturday or Sunday.

Service area and charges

We ship only to addresses within the United States. Eligible destinations appear during checkout. Any shipping charge is displayed before payment; an available free-shipping offer will also be shown there.

Customers must submit a complete, accurate delivery address. We are not responsible for delay or failed delivery caused by an incorrect, incomplete, or unavailable address supplied with the order.

Tracking and exceptional delay

A shipment-confirmation email includes tracking when it is available. Carrier scans may need up to 24 hours to update after handoff. Carrier disruption, weather, holidays, unusually high volume, or circumstances outside our control can extend delivery. Contact us if an order remains outstanding beyond its estimate so we can review the status.

Address corrections and missing parcels

Report an address mistake promptly. We will try to change it before dispatch, but cannot guarantee a revision after processing or shipment. If tracking says delivered and the package is missing, inspect the delivery area and ask the carrier first; our team can assist afterward.

Shipping support

Call (520) 684-8141, email nguyetct9wcuoi5609@gmail.com, or write to 484 Garner St W, Wilson NC 27893, United States. Customer service hours are Monday-Sunday, 9:00 AM-5:00 PM ET.